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Radio Love

The last time I was in love with the radio was when it had boomed around 5 years ago with a number of new channels coming on air! I can still recall being constantly tuned into Jaggu and Tarana's morning show on Go92.5, Savio on the College Radio and of course Malini in the evening show... For now, I'm hooked on Meow 104.8 FM! and there are two beautiful reasons for this! One is my vivacious friend Sameepa who has recently joined them as a RJ! She hosted her first show today, called MeriMeow during 8 - 10 pm on 104.8 FM and I am super proud of her! The whole thing with listening to this channel when she started competing for the RJ Host Hunt and all of us used to tune in to listen to her... The second reason is another RJ Ajay... I happened to listen to his show Meow Masti during 10 pm - 1 am and I was floored. By his voice, his casual conversational chatting, and his prompt response to emails! By now, I'm completely hooked on to the shows and the channel in the evenings! O...

Personalisation in this Call-Centric World

How many times in the day do you call up a service provide only to routed through the IVR? How does that make you feel? The agonizing wait for a human to come online... Today, everything requires to be automated to make it cost-effective for the providers. Be it your telecom service providers, your banks, your take-away, your computer / IT related issues, everything is routed through an IVR, and as a last resort, you are guided to the Customer Service Executive / Phone Banking Officers who shall be "happy to help you". Yes, at times, it helps to have an automated system because it ensures that no matter who picks up the call, you're serviced the same. For example, if I want the number of an office / a restaurant and I call up JustDial.com, I don't care WHO picks up my call, because I get the number smsed to me just the same! However, when I call up Barclays or any bank regarding a query, I have to patiently explain the entire case history, background, service request ...

Technical Barriers to Effective Communication!

I am feeling on the top of world, not that generally I don't feel special, but today was a different high! :) After ages, I was up against the P.C. with all my brawn, it was later when i began to use my brain, did things really work! For the ones in the dark, I was trying to install a web cam and get my headphones with the mic in it to work! Right from fiddling with the speakers, the volume control options, the bloody control panel, to making a thousand (5) test calls, and asking friends to become guinea pigs to help me in the effort, to finally hearing my own voice! Then to search for the product id (webcam), didn't have the installation cd, so had to google for the driver online, then to download and set up, and then find the right controls on programme to see image clearly, to finally being able to see me! :) what a high, what a beautiful feeling, not because i can see me or hear me, but because i know someone else will be! I feel like i'm on the top of the world right n...