Has anybody been the new Pizza Hut (the one post renovation!!) If you have, I hope you have had a better experience than I did, (though I seriously doubt it!)
The new decor, I don't know who the interior designer was, but he/she had no sense of foresight! The new seating arrangements are sparse and utterly uncomfortable. Previously the section in the middle had two tables which could be combined to seat a large group of people. Now there are low sofas in a L shape, with tables (like coffee tables) and pouffes on the other side. This sort of seating is expected at lounge bars or coffee shops, definitely not pizze eateries!
We were a group of 7 people, waited for 15 mins for them to get the "table ready" In effect they didn't get anything ready, just placed table mats and plates. We were made to sit at a table meant for 5. We squeezed in somehow. In spite of regular requesting to shift us to a bigger and higher table, we were told that there is no space and that all those people who were leaving were sitting differently. Later we found out there they had no table which could be joined. Clearly customer satisfaction was not on their priority list. After much critiquing and complaining, we get a table meant for 4 and we squeeze ourselves around it. At least it's a table meant for dining!
Now to the food, we ordered Cheese Tortillas, Half n Half pizzas, Green Apple Cooler, Ice Tea and a Cream of Chicken soup. I am a fairly good judge of food even though I can't make it myself. The Cream of Chicken soup was clearly a Knorr soup with some pieces of chicken thrown in and cream for garnishing. What's worse it wasn't even piping hot! (as soups are meant to be!) The Cheese Tortillas as correctly noted by my friend were like khakra with cheese spread and onion! I mean literally, the tortilla base was completely wrong! The green apple cooler tasted like it was diluted beyond belief and thankfully the pizzas were as normal.
The service of the staff was clearly questionable. Poor training in what to do when, they probably hadn't got a manual for directions. McDonalds is quite good and clear about this, they have the directions very well defined and the staff just can't go wrong. Here the situation was very different. The staff had no clue what to say, they didn't know whom to report to, and they were just running around or merely standing. The reception desk / help desk had 3 people who were chit-chatting while we were calling for someone's attention. The manager (or leader) who attempted to explain to the waiter about how to lay the table, got frustrated and finally picked up plates himself... I won't be surprised to know that the entire staff was newly recruited. If they were, then they were simply not trained!
All in all, it was a very sad experience.
Probably they knew that the experience of customers was going to be disappointing and have done away with the "bell".
The new decor, I don't know who the interior designer was, but he/she had no sense of foresight! The new seating arrangements are sparse and utterly uncomfortable. Previously the section in the middle had two tables which could be combined to seat a large group of people. Now there are low sofas in a L shape, with tables (like coffee tables) and pouffes on the other side. This sort of seating is expected at lounge bars or coffee shops, definitely not pizze eateries!
We were a group of 7 people, waited for 15 mins for them to get the "table ready" In effect they didn't get anything ready, just placed table mats and plates. We were made to sit at a table meant for 5. We squeezed in somehow. In spite of regular requesting to shift us to a bigger and higher table, we were told that there is no space and that all those people who were leaving were sitting differently. Later we found out there they had no table which could be joined. Clearly customer satisfaction was not on their priority list. After much critiquing and complaining, we get a table meant for 4 and we squeeze ourselves around it. At least it's a table meant for dining!
Now to the food, we ordered Cheese Tortillas, Half n Half pizzas, Green Apple Cooler, Ice Tea and a Cream of Chicken soup. I am a fairly good judge of food even though I can't make it myself. The Cream of Chicken soup was clearly a Knorr soup with some pieces of chicken thrown in and cream for garnishing. What's worse it wasn't even piping hot! (as soups are meant to be!) The Cheese Tortillas as correctly noted by my friend were like khakra with cheese spread and onion! I mean literally, the tortilla base was completely wrong! The green apple cooler tasted like it was diluted beyond belief and thankfully the pizzas were as normal.
The service of the staff was clearly questionable. Poor training in what to do when, they probably hadn't got a manual for directions. McDonalds is quite good and clear about this, they have the directions very well defined and the staff just can't go wrong. Here the situation was very different. The staff had no clue what to say, they didn't know whom to report to, and they were just running around or merely standing. The reception desk / help desk had 3 people who were chit-chatting while we were calling for someone's attention. The manager (or leader) who attempted to explain to the waiter about how to lay the table, got frustrated and finally picked up plates himself... I won't be surprised to know that the entire staff was newly recruited. If they were, then they were simply not trained!
All in all, it was a very sad experience.
Probably they knew that the experience of customers was going to be disappointing and have done away with the "bell".
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